Return & Refund Policy

STANDARD RETURNS AND REFUNDS POLICY

If you are not satisfied with your purchase, the original purchaser or the customer who placed the order may request a return within 30 days after the order is received. Returns during promotional periods may be subject to different terms, so please review the applicable promotion terms before placing your order.

Only products purchased directly from Omotema may be returned under this policy. For Omotema products purchased from another authorized retailer, please contact that retailer directly.

WHO MAY APPLY

The original purchaser or the customer account holder must submit the return request. If someone else is submitting the request on the purchaser’s behalf, we may require authorization and order information before processing it.

HOW TO REQUEST A RETURN

1. Email support@omotema.com within 30 days after receiving your order. Include your order number, the item or items you want to return, and the reason for the request.

2. If the item arrived damaged or defective, email a clear photo of the item and packaging within 14 days after delivery. Use the subject line DAMAGED and include your order number.

3. We will review your request and send you the next steps. Do not send any item before your return request is approved and you receive our return instructions.

4. We will issue a return label where the return is due to a damaged, defective, incorrect, or other quality-related item. For a standard change-of-mind or sizing return, the customer is responsible for the return shipping cost unless the applicable promotion terms state otherwise.

5. Pack the item securely, attach the label if one is provided, and send it within the timeframe stated in our return instructions. Keep the tracking information until the return is completed.

RETURN ADDRESS AND RETURN LABELS

For security and operational reasons, we do not publish a fixed return address on this page. After we approve a return request, we will provide the correct return address and applicable return instructions on or with the return label. Please do not send returns to the company or warehouse address shown on another page, and do not ship a return without first receiving our instructions, because an unapproved shipment may be delayed or unable to be matched to your order.

ITEMS ELIGIBLE FOR RETURN

Returned items must be requested within the applicable return period and be unused, unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Items must be returned with all accessories and promotional materials that came with the order.

ITEMS NOT ELIGIBLE FOR RETURN

Unless required by applicable law, we may refuse returns for items that are used, worn, washed, altered, damaged after delivery, missing tags or original packaging, or otherwise not in their original condition. Final-sale items, personalized or customized items, gift cards, and hygiene-sensitive items whose seal has been opened are not returnable unless they are defective or applicable law requires otherwise. We may also refuse items returned after the applicable deadline or items purchased from another retailer.

RETURN SHIPPING COSTS

For a standard return due to change of mind, sizing, preference, or another reason not caused by us, the customer is responsible for return shipping. Original shipping charges are not refundable.

If an item is damaged, defective, incorrect, or otherwise supplied in error by us, please contact us within 14 days after delivery with the requested evidence. If the claim is approved, we will provide the return label or otherwise arrange the return shipping at our cost.

REFUNDS

After the returned item is delivered to us, we will inspect it to confirm that it meets this policy. Approved refunds will be issued to the original payment method within 10 business days after we receive and complete the inspection of the returned item. We will refund the eligible item price, but original shipping charges are not refundable unless required by applicable law or stated in the applicable promotion terms.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. We cannot control that additional posting time. If you do not see the refund after the applicable processing period and any additional payment-provider processing time, please contact us at support@omotema.com.

EXCHANGES

We do not guarantee exchanges. If you need a different size or item, please contact us at support@omotema.com. We may ask you to return the original item and place a new order, subject to availability and the terms of this policy.

DAMAGED ITEMS

If your order arrives damaged or defective, send a photo of the item and packaging, your order number, and a description of the problem to support@omotema.com within 14 days after delivery. Use the subject line DAMAGED. We will review the evidence and provide the next steps, which may include a replacement, repair, return label, or refund as required by the circumstances and applicable law.

MISSING ITEMS

If you have not received your full order, contact us at support@omotema.com with the subject line MISSING ITEM, your order number, and a description of the missing item.

For questions about this policy or a return request, contact support@omotema.com.